Legal
Privacy Policy
Last updated: 29 June 2026
MetsiExpress ("we", "us", "our") provides purified water delivery services in Gaborone, Botswana, through our mobile app and website at metsiexpress.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
1. Information We Collect
When you create an account or place an order, we collect:
- Phone number — used to create your account and verify your identity via SMS one-time-passcode (OTP)
- Name — provided by you during profile setup
- Delivery address — street address, area, city, and any landmark notes you provide, used solely to deliver your orders
- Order history — products ordered, amounts, payment method used, and delivery status
- Account balances — your Available Credit and Free Water Credit balances
- Payment information — when you top up credits via card or mobile money, payment is processed by our licensed payment partner (DPO Pay). We do not store your full card details on our own servers
2. How We Use Your Information
- To create and manage your account
- To verify your phone number via SMS OTP
- To process, fulfil, and deliver your water orders
- To manage your credit and loyalty (Free Water Credit) balances
- To send order updates and delivery notifications via SMS or in-app messages
- To respond to customer support enquiries
- To improve our service and troubleshoot technical issues
3. How We Store and Protect Your Information
Your data is stored securely using Google Firebase (Firestore database, Firebase Authentication), which applies industry-standard encryption both in transit and at rest. Access to customer data is restricted to authorised MetsiExpress personnel only, for the purpose of fulfilling orders and providing support.
4. Third-Party Services
We share limited information with the following service providers, only as needed to operate MetsiExpress:
- Google Firebase — authentication, database hosting, and app infrastructure
- DPO Pay — secure payment processing for credit top-ups
- SMS providers (e.g. Africa's Talking, Firebase Phone Auth) — for sending OTP verification codes and order notifications
We do not sell your personal information to third parties.
5. Data Retention
We retain your account and order information for as long as your account remains active, or as needed to comply with legal, tax, or accounting obligations. You may request deletion of your account and associated data at any time (see Section 7).
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate information via your Profile settings in the app
- Request deletion of your account and personal data
- Withdraw consent for non-essential communications at any time
7. Contact Us
If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us:
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date.